Terms & Conditions

Virco carries a large selection of educational and institutional furniture, all of which are stocked, assembled, or made year-round at our factories in Conway, Arkansas, and Torrance, California. Furniture selected falls into one of three catogories for order fulfillment: Quick Ship Models are generally ready to ship in 5 business days from order acknowledgement; Classroom Basics Models are generally ready to ship in 4 weeks from order acknowledgement; while Made-To-Order Models are generally ready to ship in 8 weeks from order acknowledgement. During the heavy summer months unusually high demand for a specific item may result in longer lead times. Contact us with questions about when a specific product will be available to ship.

Orders

Placing an order

An order may be placed online by checking out through our online store which allows user to pay by credit card.  This will be accomplished by the user completing the checkout portion of the online store. Sorry, but we cannot accept C.O.D. orders. We do accept Visa, Master Card, American Express, and Discover as forms of payments. If a user requires additional assistance, please contact online help toll free at844-257-4111 from 8:00 am PST to 5:00 pm PST Monday - Friday.

 

Order Status and Tracking

If you place an order for multiple items, order products from different groups (Quick Ship Models, Classroom Basics Models, Made-to-Order Models) on different purchase orders. Orders with product from mixed groups will be shipped when complete, which will be at the longest model lead time. Any orders for Quick Ship models only will be shipped as soon as possible, unless otherwise specified. You will receive email notification when your order ships. To find out a status, call 844-257-4111 and provide your order number (8:00 am PST to 5:00 pm PST Monday – Friday).

Pricing Policy

Prices are firm and they are indicated on our website and price lists, including any sale prices. Ground shipping is included in the listed price. Expedited shipping may be available. Contact us at 844-257-4111 to check if your order is eligible for faster shipping and what additional charges apply. Prices displayed DO NOT include tax. Taxes are clearly indicated and added to your total before checkout if applicable.

Acceptance of Order

Orders through our online store are processed when checkout is complete. An order acknowledgement is emailed once the order is processed and additionally when any change is made to the order. Please contact us at 844-257-4111 if there are any questions on the order or the order acknowledgement. 

Payment

We accept Visa, Mastercard, American Express, and Discover as forms of payment. 

 

Receiving Products

Please contact us at 844-257-4111with any discrepancies or questions.

Verify Count

Make sure you receive as many cartons as listed on the delivery receipt. If any shortage is discovered, note exactly how many cartons are short on the carrier’s delivery receipt and have the driver note the shortage on your copy. 

Carefully Examine Each Carton for Damage

If damage is visible, note this fact on the delivery receipt and have the driver clearly note the damage on your copy. If you suspect that the carton contents may be damaged, insist that the driver remain present while you open the carton and jointly inspect the contents. Any concealed damage discovered should also be noted on the delivery receipt and on your copy. Be sure to retain your copy.  

Immediately After Delivery, Open All Cartons and Inspect for Concealed Damage

All cartons should be opened and contents inspected for possible concealed damage. 

Report any Problems to Virco Customer Service Immediately 

If damage is found, details should be reported to Virco immediately. According to ICC regulations, failure to report concealed damage, within 5 calendar days of the delivery date could result in the carrier denying the claim and any replacement costs may be your responsibility. 

 

Returns and Exchanges

Changes or Cancellations

Orders which have not been shipped can be canceled. Virco will accept returns of product within 30 days of shipment.  Contact us at 844-257-4111 for any returns or warranty replacement issues.

 

General

Privacy

To view our Privacy Policy, click on the link provided on the previous page. To better protect your privacy, we provided this notice explaining our online information practices and the choices you can make about the way your information is collected and used. 

 

Website Terms & Conditions

The information contained on Virco's website is provided for the personal use of Virco's customers. Virco retains copyright on all text and graphic images, although you may store the information provided on your own computer for your own personal use and print copies of the information for your own personal use. Any copy of this information or portion thereof must include Virco's copyright notice.

You are prohibited from modifying or re-using the text or graphics provided herein or distributing the text or graphics to others without Virco's written permission. If you wish to use any text or graphics you see on Virco's websites, please email [email protected] All other rights reserved.

Virco disclaims all warranties with regard to the information, text, graphics and links at this site or any other site used to provide Virco information. Virco shall not be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or use of any content of this site or the content of any site or sites linked to this site.

Any communication or material you post or transmit to Virco is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting any communication or material to this site you agree that Virco or any of its affiliates may use your communication for any purpose.

The information contained herein is based on our experience to date and is believed to be reliable. Dimensions provided herein are for reference purposes only. For specific dimensional requirements, contact Virco at 1-800-448-4726 and ask to speak with a Customer Service Representative.

Virco has a continuous product improvement program and reserves the right to make changes in product design, construction, details and color combinations, and to discontinue any product without notice.

Virco® is registered at the U.S Patent and Trademark Office. Product and service names used on this site are trademarks used by Virco. Other product or service names, where indicated, are trademarks or registered trademarks of their respective owners.

 

Copyright Materials

Copyright 2018, Virco, all rights reserved. Virco®, Analogy®, Core-a-Gator®, ErgoCombo®, Future Access®, I.Q.®, Lunada®, Martest 21®, Metaphor®, Parameter®, PlanSCAPE®, Plateau®, Primary Collection®, Sigma®, Sure Edge®, Telos®, TEXT®, SledCombo®, Virtuoso®, and ZUMA® are registered at the U.S Patent and Trademark office. 

 

Parison™, Metonymy™, Civitas™, Sage™, Tetra™, Textameter™, Ultrastack™, ZUMAfrd™, Equipment for Educators™, The Classic Series™, Fortified Recycled Wood™ and Comfort Stacker™ are trademarks of Virco Mgmt. Corporation.

 

Greenguard®is a registered trademark of The Greenguard Environmental Institute.

 

LEED®is a registered trademark of the U.S. Green Building Council.

 

UL®is a registered trademark of Underwriters Laboratories Inc.