Virco will repair or replace, at its option, any Virco furniture or equipment product which proves to be defective in original material or workmanship that may become evident within the first 10 years of the date of purchase and 5 years from the date of purchase for casters, glides, pneumatic cylinders and torsion bars. This is your sole and exclusive remedy. This warranty covers products manufactured after January 1, 2017, as long as product is owned by original purchaser, and is subject to the following limitations:
From the date of purchase, Virco’s warranty covers the items below as follows:
Laminates, seating controls, all seating, desk, table and storage products unless otherwise indicated in this warranty
Glides, floor rocker foam pad, casters, pneumatic cylinders and torsion bars on mobile folding tables
Sit-to-stand workstation pneumatic cylinders, and, chairs with custom logos applied to their upholstered seats and/or backs
This warranty excludes:
Apparent defects caused by abusive or abnormal use of the product
Products not assembled, installed or used in compliance with Virco’s product instructions or warnings
Failures resulting from inadequate inspection and maintenance
The effects of normal usage over time
Any damage caused during shipment (see the current Virco price list’s “Steps to Take When Receiving Shipments” for more information)
Product modifications not approved by Virco
Vinyl and fabric upholstery material, except as may be offered by the mill source
Rust caused by natural elements or high exposure to moisture
Products used for rental purposes
Natural Materials, Color Variations & Customer’s Own Materials
Leather, wood and other natural materials may have intrinsic grains or patterns that are distinguishing features and not regarded as defects. Virco cannot warrant the matching of grains, patterns, textures, colors, or the color-fastness of such materials. In addition, Virco does not warrant Customer’s Own Materials (COM) that are chosen and used in a Virco product at a customer’s request.
THERE ARE NO IMPLIED WARRANTIES OF FITNESS OR MERCHANTABILITY, AND THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE WARRANTIES EXPRESSED HERE. ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE, INCLUDING BUT NOT LIMITED TO BUSINESS LOSSES, PERSONAL PROPERTY DAMAGE, AND THIRD PARTY LIABILITIES ARE HEREBY EXPRESSLY EXCLUDED.
To obtain service under this warranty:
Please contact your local Virco Sales Representative or Customer Service at 800.448.4726.
Care & Use Instructions Notice:
To prevent structural failures and possible injury, furniture should not be used other than for its intended purpose and should be inspected regularly, at least annually, for the following: (1) loose or missing fasteners such as screws, rivets or staples, (2) metal fatigue, rust, cracks or broken welds, (3) any problem that causes instability or tipping, (4) any signs of misuse. Furniture that is damaged or appears to be unstable should immediately be removed from service, reported to the facility manager and replaced or repaired. Repairs should only be made using factory-authorized parts and methods. For information on furniture maintenance, repair, or to report furniture which requires service, call Virco toll-free at 800.448.4726. Furniture should be wiped down with mild soap and water as needed.